Customer Action Plan 2010 - 2014
One of the key elements of the Corporate Plan is to provide an excellent level of service to the citizens of North Tipperary and beyond. In pursuance of this objective we prepared and adopted our first Customer Plan in March 2001 in consultation with our Management and Staff, our Partnership Committee, our Elected Representatives and members of our Strategic Policy Committees and County Development Board. The Plan continues our programme of service improvements which to-date includes adjustments to our public opening hours, upgrading our telephone systems, re-designing our advertisements and publishing service guides. The current plan was adopted in 2010 to cover the period 2010-2014.
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Customer Action Plan 2010-2014 - Pdf Document
(172KB) -
Customer Action Plan 2010-2014 - Word Document
(232KB) -
Implementation Report on Business Action Plan
on Customer Plan December 2010 - Pdf Document
(185KB)
Previous years Implementation Reports are available on request by emailing corporatesupport@northtippcoco.ie
This plan has also helped us to:
- Accelerate the process of reviewing and improving our customer services.
- Set out our goals for improved performance in the area of customer care.
- Provide improved information to our customers on the range of services we provide and how they can contact us.
- Set agreed standards of services which our customers will receive.
- Establish a base on which we can monitor responsiveness to our customers.
However, it must be appreciated that we will from time to time encounter difficulties which may result in temporary set backs to our responsiveness standards. We are striving to keep these to a minimum. We have also put in place an Appeals and Complaints Procedure.
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